A company installs a CCM server while migrating to an IP telephony solution. However, the company wants to leverage its existing investment in a voice mail system. The company connects analog ports on its existing voice mail system to a 24-port FXS module in a CMM blade installed in a Catalyst 6500 Series switch. What protocol, running between a CCM server and the Catalyst 6500 Series switch, allows a CCM server to use the company's existing voice mail system?
SCCP
SMDI
SIP
SMTP
2.
Identify the three components of a Unity installation, including required third-party products.
Directory Server
CCM Server
Message Store
Unity Server
3.
What device allows a Unity server to act as the voice mail system for a legacy PBX?
ATA
7914 Expansion Module
Catalyst 6500 PFC
PIMG
4.
Approximately how many conference participants are supported by the Cisco Conference Connection version 1.2 application?
80
180
280
380
5.
Which of the following technologies dictates how calls coming into a call center are distributed among the customer service agents?
CTI
ACD
IVR
COS
6.
Which of the following applications supports audio and video conferencing?
Conference Connection
Unity
IP IVR
MeetingPlace
7.
Identify the three versions of the Cisco IPCC Express Edition application.
Basic
Standard
Enhanced
Premium
8.
Which of the following applications provides automatic call distribution functionality for the Cisco IPCC Enterprise Edition application?
IP IVR
ICM
ISN
CCM
9.
The Cisco IPCC Express Edition application supports up to approximately how many agents?
100
200
500
800
10.
The Cisco IPCC Enterprise Edition application supports up to approximately how many agents per CCM (Cisco CallManager) cluster?
