Chapter 8: Problem Determination

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In this chapter we provide problem descriptions and determinations materials that we gathered through our troubleshooting efforts.

8.1 Portlet deployment problems

In this section we have the PDDs for deployment problems.

8.1.1 PDD001D - MSG - WP00027E Creation of conversation failed

The message, PDD001D - MSG - WP00027E Creation of conversation failed, is described here.

Phase - Portlet deployment

This message may be found in the held output for job WPACONF when deploying portlets added from the Portal Server browser administrative place.

Extended description

Additional messages:

• BB0N3199E Method create failed

• BB0N3109E Corba system exception

An example of the job log output is shown in Figure 8-1 on page 321.

Figure 8-1: WPACONF failure Create Conversation failed

Diagnosis and solution

Delete some old and unnecessary conversations using SMEUI.

8.1.2 PDD002D - MSG - IRX0043I Error running WPAConfig, line 524

The message, PDD002D - MSG - IRX0043I Error running WPAConfig, line 524: Routine not found, is described here.

Phase - Portlet deployment

This message will be seen on the UNIX telnet console after running shell script WPAConfig when deploying portlets added from the Portal Server browser administrative place.

Extended description

An example of the telnet console is shown in Figure 8-2 on page 322.

Figure 8-2: WPACONF failure Create Conversation failed

Diagnosis and solution

This error of not able to add/deploy new portlets was caused by insufficient DB2 table space. We first got around the problem by temporarily deleted some old and unneeded conversations under SMEUI. The real solution is to add additional extents, increase the size of the DB2 table space.

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