12.1. The Project Description

Create an application that will be used to run a small service business. The application needs to store customer information, standard service charges, monthly expenses, billing information, payment information, and a history of customer contact. In addition, the application needs to produce invoices and income statements, and generate marketing letters and letters for past due accounts.

The following screens are required:

• Main Menu

• Customer Information

• Billing Information

• Payment Information

• Contact History

• Services and Charges

• Expense Entry

• Invoices

• Letters

• Income Statements

The application should be flexible enough to allow a non-programmer to create additional letters. In addition, it is important to maintain a history of contact information for customers. It is also a requirement that the standard service charges can be overridden. It is preferred that the standard invoice be in Excel.