Table of Contents

ISO 9001: 2000 Quality Management System Design
by Jay J. Schlickman	ISBN:1580535267
Artech House 2003 (401 pages)
This book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard.

Table of Contents
	ISO 9001—2000 Quality Management System Design
	Preface
	Part I - QMS Design Fundamentals
	Chapter 1	-	QMS Foundations
	Chapter 2	-	The ISO 9001:2000 QMS
	Chapter 3	-	QMS Continual Improvement Framework
	Part II - QMS Documentation Design
	Chapter 4	-	Recommended QMS Documentation
	Chapter 5	-	Quality Manual Design
	Chapter 6	-	Process Document Design
	Chapter 7	-	Procedure Design
	Chapter 8	-	Forms and the Control of Records
	Chapter 9	-	Other Mandatory Documents
	Part III - QMS Implementation
	Chapter 10	-	The Quality Manual Scope of Effort
	Chapter 11	-	Hub Documents
	Chapter 12	-	Quality Manual Issues
	Chapter 13	-	Leadership
	Part IV - QMS Effectiveness
	Chapter 14	-	The Biggest Change in ISO 9001:2000 From ISO 9001:1994
	Chapter 15	-	Quality Objectives
	Part V - QMS Styles
	Chapter 16	-	Readership and Form
	Chapter 17	-	The Adverse Effects of Paraphrasing
	Chapter 18	-	Publication Media
	Chapter 19	-	Writing Style
	Part VI - QMS Design Rule Summary
	Chapter 20	-	Issue Resolution
	Chapter 21	-	QMS Documentation and Implementation Design Rules
	Part VII - Two Case Studies
	Chapter 22	-	Case Study #1: The Growth Corporation Upgrades to ISO 9001:2000
	Chapter 23	-	Case Study #2: Mike's Advice on ISO 9001:2000 From the Ground Floor Up
	Appendix A	-	ISO 9000 Stewardship and Team Leader Summary
	Appendix B	-	Further Examples of Quality Policy Statements
	Appendix C	-	Checklist for ISO 9001:2000 Element 4.2.3: Control of Documents Quality Manual Requirements
	Appendix D	-	An Example of Excellent's Process Flow-Charting Protocol
	Index
	List of Figures
	List of Tables
	List of Sidebars