Chapter Summary

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The following points summarize the key concepts in this chapter:

Becoming an A+ Technician

  • A computer technician must never stop learning.
  • Network with others in your field and learn how to get technical support when you need it.
  • To be effective, a computer professional requires a hardware toolkit, software toolkit, a technical library, and spare parts.
  • Effective troubleshooting requires approaching the problem in an organized and methodical manner. Make a plan and stick to it, and don't forget to document!

Customer Service

  • Good recordkeeping is the key to becoming an efficient and effective service provider.
  • Recognize the three levels of support—designated on-site user, telephone support, and on-site service—and know how to delegate to the appropriate level.
  • Providing outstanding customer service will be the key to your success.

Microsoft Corporation - A+ Certification Training Kit
Microsoft Corporation - A+ Certification Training Kit
Year: 2000
Pages: 127 © 2008-2017.
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