Cain and Abel tool, 160163, 171177 
     call pattern tracking, 149, 158159 
     caller ID, 470471, 490, 491 
      CallManager.  See  Cisco CallManager 
     calls.  See also  conversations; phone numbers 
  call pattern tracking, 149, 158159 
  dropping, 197, 453 
  eavesdropping on.  See  
  eavesdropping attacks 
  listening to with sip_rogue, 191194 
  quality of, 122130 
  redirecting, 198 
  sending all inbound, 454 
  swapping, 453454 
  tracing with SCCP, 212217 
      CANCEL requests , 58, 80, 464 
     CAPTCHAs (Completely Automated Public Turing Test To Tell Computers and Humans Apart), 502503 
     case studies 
  capturing VoIP conversations, 120 
  Google hacking, 25 
  rtpmixsound, 366367 
  shutting down vendor VoIP system, 202203 
  SPIT-generation operation, 484485 
  VoIP vendors , 18 
     CCM.  See  Cisco CallManager 
     CDP (Cisco Discovery Protocol), 221224 
       check_sync_reboot tool, 467468 
      Cisco 7940/7960 Series phones, 336 
     Cisco CallManager (CCM), 205250 
  authentication, 248250 
  basic components , 207217 
  basic deployment scenarios, 229 
  CSA, 244245 
  DHCP snooping, 224, 246, 247 
  DoS attacks, 241245 
  eavesdropping attacks, 245250 
  encryption, 248250 
  enumeration, 237240 
  flooding attacks, 240241 
  Google hacking, 220221 
  IIS and, 245 
  installations, 20 
  interception attacks, 245250 
  network exploitation, 240250 
  network reconnaissance, 220240 
  OS exploitation, 241245 
  overview, 206207 
  patch updating, 243244 
  scanning, 224236 
  SCCP, 210217 
  sniffing attacks, 221224 
  TCP SYN scan, 4446 
  viruses, 244245 
     Cisco devices.  See also  devices 
  Google hacking, 220221 
  phones.  See  Cisco phones 
  routers, 217 
  switches.  See  Cisco switches 
     Cisco Discovery Protocol (CDP), 221224 
     Cisco IP Communicator, 210, 352 
     Cisco phones 
  example of attack on, 148 
  hard phones, 207210 
  hardening, 247248 
  SCCP, 210217 
  softphones, 210 
  VoIP phones, 207210 
     Cisco Policy Manager, 125 
     Cisco routers, 217.  See also  routers 
     Cisco Security Agent (CSA), 244245 
     Cisco softphone client, 210 
     Cisco SRND document, 217219 
     Cisco switches.  See also  switches 
  described, 217 
  hardening, 246247 
  port security, 183 
  Scavenger class QoS, 241 
     Cisco Unified CallManager, 233235 
     Cisco Unified CallManager Express, 207 
     Cisco Unity Server, 224230 
     Cisco Unity voicemail, 217 
      codecs 
  audio, 65 
  delays/congestion and, 123 
  G.711, 65, 195, 471475 
     Codenomicon SIP test tool, 371, 384, 385 
       community strings, 42, 288, 295 
     Completely Automated Public Turing Test To Tell Computers and Humans Apart (CAPTCHAs), 502503 
     compressor/decompressor.  See  codecs 
     configuration files 
  SIP phones, 45 
  TFTP, 95100, 148, 157158 
     conversations.  See also  calls 
  analysis of, 149 
  eavesdropping on.  See  eavesdropping attacks 
  encrypting, 164165 
  extracting touch tones from, 164165 
     corporate locations, 1112 
     corporate security teams , 372 
     corporate security tester, 385 
     CounterPath X-Lite SIP softphone, 375383 
     CSA (Cisco Security Agent), 244245 
     CSI/FBI Computer Crime and Security Survey for 2005, 10