Pacific Gas & Electric (PG&E), 3, 46
bankruptcy filing of, 54, 83, 190
Paradox: of failure and success, 81
general manager position and, 76–79
in losing-faith-in-the-system passage, 186
managing, 78–79
role of, in business, 76, 78
of success and failure in leadership development, 192–194
of work-family balance, 144
Passages: of acquisition or merger involvement, 119–131
of being fired or passed over, 107–118
categorization of, 17
characteristics of, 5–6
company facilitation of, 187–200
of coping with bad boss or competitive peers, 93–106
defined, 2, 6
of finding work-family balance, 144–156
gaining perspective from, 211–212
of joining a company, 34–44
lack of support for, 12–14, 16, 167–168
of letting go of ambition, 157–166
listed, 19
of living in a foreign country or culture, 132–143
of losing faith in the system, 178–186
of moving into a leadership role, 45–57
overview of, 8–9
personal, 132–186
of personal upheaval, 167–177
professional, 34–131, 195–196
of promotion to general manager, 70–80
reactions to, 5
of retirement, 213–214
of significant failure, 81–92
sources of insight about, 2–4
steps for facilitating, 201–214
of stretch assignments, 58–69
of work-family balance, 144–156. See also Learning, from passages
Patience, 78, 130
Peace Corps, 142
Peers. See Coworkers; Team members
Penalty box, 199–200
People focus: balancing results focus and, 78–79
for first-time leaders, 53–54
leadership without, 96–97
for new general managers, 72–73, 75
People processes: based on financial- planning model, 199–200
expanded view of leadership potential in, 190–192, 197–198
integration of learning from passages in, 182–200
traditional leadership development and, 188–189
People-task balance, 47–48, 50, 53–54
value-averse boss and, 95
Perfectionists, 199
Performance assessment, 199
Performance problems, as cause of termination, 113–114
Personal injury, case of learning from, 30–32
Personal passages, 132–186
discouragement for, 12–14, 16, 167–168
overview of, 132
relevance of, to leadership development, 5–6, 189
Personal upheaval passage, 167–177
authenticity in, 174
case examples of, 168–174
company responses to, 176– 177
denial or hiding in, 168, 173, 174, 176–177
as humanizing, 168, 170, 173, 175
leadership transformation from, 172
managing, 172–174
privacy ethic and, 167–168
regression from, 170–172
revealing vulnerability in, 173–174
stuckness in, 174
types of, 167
value of, for leadership maturity, 175–176
Perspective-gaining, 210–212
Pharmaceutical companies, cultures in, 42–43
Pixar, 101, 202
Pleasing others, 53, 117
Poland, living in, 136–137
Politics: with difficult boss or coworkers, 101–102
for first-time leaders, 54–55
necessity of, 54–55, 110
sense of betrayal and, 179, 185
transcending, in acquisition or merger, 124–125
Power: abuse of, 55
first-time leaders and, 54–55
victim attitude and, 183–184
Power needs, 34–35, 162
Predictability, of passages, 5–6
Problem solving, paradox management versus, 79
Processing, about being fired or passed over, 115
Professional passages, 34–131
company facilitation of, 195–196
Professionalism, emotional expression and, 167–168
Profit-and-loss responsibility: balancing values and, 78–79
of general manager, 72, 75, 78–79
myopic focus on, 75
Promotion: of dysfunctional or abusive leaders, 199
expanded view of potentials for, 190–192
to first-time leadership role, 45–57
to general manager role, 58–59, 64, 70–80
as passage, 79–80
political, 179
stretch assignments and, 58–69
Promotion, being passed over for: because of performance issues, 113–114
case examples of, 108–111
learning from, 114–116
learning potential from, 107–108, 116–118
as passage, 107–118
reactions to, 107, 108–109, 110, 111
reflection on, 108, 109–111, 114–115, 117–118, 205
signs of self-destruction in, 111–114
Psychological contract, 113
Psychotherapy, 176
Punishment, stretch assignment as, 63
Purposeful leadership, 185–186