List of Figures
Table of content
Chapter 1: Anatomy of Conflict
Figure 1-1: The Evolution of Perception.
Figure 1-2: The Behavioral Continuum.
Chapter 2: Why Goliaths Clash
Figure 2-1: Required Management Skills.
Figure 2-2: Key Alignment Factors.
Figure 2-3: The Triangulation Trap.
Figure 2-4: The Johari Window.
Chapter 3: High-Performance Teams and Conflict Management
Figure 3-1: Hierarchical vs. Horizontal Organizations.
Figure 3-2: Dysfunctional vs. High-Performance Teams.
Figure 3-3: Tuckman's Four Stages of Team Development.
Figure 3-4: The Team-Development Wheel.
Figure 3-5: High-Performance Teams and Conflict Management.
Chapter 4: The Road to High Performance
Figure 4-1: Inhibiting/Enhancing Factors in Team Development.
Figure 4-2: The Five Phases to Becoming a High-Performance Organization.
Figure 4-3: The Characteristics of an Effective Team Leader.
Chapter 5: Conflict Management as Art and Skill
Figure 5-1: Matrix for Framing Strategies.
Figure 5-2: The Thomas-Kilmann Conflict Mode Instrument.
Figure 5-3: Thomas Gordon's Dirty Dozen Roadblocks to Effective Communication.
Figure 5-4: The SOLER Model of Attending Behavior.
Figure 5-5: Decoding a Speaker's Message and Feeding it Back.
Figure 5-6: When Another Person's Needs are PressingMoving From Listening to Action Planning.
Chapter 6: E-Conflict
Figure 6-1: Checklist for Preparing E-mail Responses.
Chapter 7: Leadership in Conflict Management
Figure 7-1: Roadblocks to Effective Conflict Management.
Table of content
When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
Howard M. Guttman
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