Service Delivery Management

 < Day Day Up > 

Assirati, B., Ed., Service Delivery (IT Infrastructure Library Series), Her Majesty's Stationery Office, London, 2001.

DiPasquale, T., et al., IT Services: Cost, Metrics, Benchmarking and Marketing, Prentice Hall, Upper Saddle River, NJ, 2001.

Melik, R., et al., PSA: Professional Services Automation: Optimizing Project and Service Oriented Organizations, John Wiley & Sons, New York, 2002.

Sturm, R.,Morris, W., and Jander, M., Foundations of Service Level Management, SAMS, Indianapolis, IN, 2000.

Walker, G. and Walker, G.S., IT Problem Management, Prentice Hall, Upper Saddle River, NJ, 2001.

 < Day Day Up > 

The Hands-On Project Office(c) Guaranteeing ROI and On-Time Delivery
E-Commerce Security: Advice from Experts (IT Solutions series)
EAN: 2147483647
Year: 2006
Pages: 132 © 2008-2017.
If you may any questions please contact us: