participative leadership style, 8
people-oriented approach, 7-8
performance: metrics of, 237;
of team, 204, 207-209;
of team members , 192;
training sessions to improve, 207-209
Performing stage of team development: characteristics of, 67, 72, 74, 164;
conflict during, 166-167
personality: conflict caused by differences in, 162;
differences in, 35;
differing types of, 162;
natural strengths of, 35;
self-assessments of, 59;
traits of, 36
personality types: Noble Funlovers, 53-56;
Novel Transformers, 54, 56-58;
Sensible Technicians, 48-51;
Sociable Facilitators, 49, 51-53. See also type
personal qualities: leadership success and, 25-26;
self-assessment of, 33
planning: strategic. See strategic planning;
for success, 3-4
positive reinforcement, 200-201
problem solving: blaming converted into, 168-170, 176-177;
focus on, 131-132;
"4-A Plus 2" model for. See "4-A Plus 2" problem-solving model; learning during, 152, 222;
questions regarding, 274-275;
in strategic planning, 248, 250;
stress reduced by, 229;
systematic, 138, 141
problem-solving teams , 64, 74-75
productivity: conflict effects on, 159-160;
description of, 97-98;
metrics of, 241
"Progressive Relaxation" technique, 231-232, 285-290