One of the key criteria for selecting and deploying enterprise systems is the ability to effectively manage their operations. By ensuring that critical business systems are healthy, responsive, and running as expected, information technology managers and executives are able to lower the total cost of ownership for their systems and place more emphasis on the development and deployment of new capabilities. In most organizations, this is the major focal point to help drive efficiency. In this chapter, we cover the following topics:
Systems management on the Microsoft platform
Model-based operations management
Dynamic Systems Initiative
With the emphasis on Microsoft's management technologies over the past few years, new releases of SMS and MOM, and the evolution of the Microsoft Update platform, there is a greater need for IT to understand how these products can work together to provide a comprehensive systems management solution that enables software deployment, systems monitoring for alerts and exceptions, and access to the data that can help IT to prevent problems in the future. Those who use the systems management tools from Microsoft benefit from having Microsoft's knowledge of its own tools baked into the products, which makes it easier to manage their Windows desktop and server environments and provides the capability to work in a heterogeneous setting.
The goal for this chapter is to provide a basic overview of operations management and describe the problem domain and then focus on the components of the Microsoft platform now and in the future that will enable system administrators and IT to effectively manage their technology operations. By examining the current management tools and understanding Microsoft's Dynamic Systems Initiative, you can better formulate your strategies for deploying management solutions on the Microsoft platform.