Chapter 9: Readiness: Tools for Managing in the Midst of Spinning

WHY YOU SHOULD READ THIS CHAPTER

This chapter offers you a set of tools that will help you reconsider the consequences of emotions that get out of control at work. If you begin to visualize emotions as a tornado you can start to quantify its damage potential. This will give you a means to discuss the need for Emotional Continuity Management for training or buy-on considerations. The chapter includes a tool to help you calculate the exact cost of an emotional incident.