BY THE END OF CHAPTER 9 YOU SHOULD BE ABLE TO

Table of content

Quantify emotions by using the scale provided
Recognize observable attributes of en emotional incident
Calculate the exact costs of emotional management

Table of content

Emotional Terrors in the Workplace. Protecting Your Business' Bottom Line. Emotional Continuity Management in the Workplace

Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

ISBN: B0019KYUXS
EAN: N/A

Year: 2003
Pages: 228

Authors: Ph.D., LMHC Vali Hawkins Mitchell

Database Modeling with MicrosoftВ® Visio for Enterprise Architects (The Morgan Kaufmann Series in Data Management Systems)

C & Data Structures (Charles River Media Computer Engineering)

Web Systems Design and Online Consumer Behavior

Junos Cookbook (Cookbooks (OReilly))

Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

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