What are the six steps of the HP troubleshooting methodology?
Which is more important, understanding the customer's reported problem or understanding the true failure?
What criteria should you consider when optimizing your action plans?
If executing the entire action plan did not solve the problem, what is the next step to try?
List at least three things you should do after solving the problem.
List three typical system bottlenecks.
What are four ways to manage software version control?