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The six-step HP troubleshooting methodology enables you to pinpoint problems and design a solution. HP software utilities enable your customers to manually and automatically maintain their system software. System information tools such as QuickFind 2000, Maintenance and Service Guides, and the Service Quick Reference Guide, enable a technician to prepare to address potential issues with customer servers. The IML and IMD enable the technician to gather system data to help identify and narrow the problem. HP diagnostic tests are run to further isolate potentially faulty subsystems before setting a performance baseline. The technician needs to evaluate the network, memory, storage, processor, and other subsystems before developing an optimized action plan. |
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