A.18. Groups

Users are arranged into groups, which represent collections of users. Groups can be arranged in any way: following the corporate organization chart, to reflect which parts of the infrastructure they are responsible for, or even alphabetically. Users can be members of any number of groups, so groups can be used to organize users as well as configure access permissions.

There are several built in pseudo-groups, such as Everyone and Owner, which are defined under certain circumstances. These pseudo-groups are symbolic, and let the RT administrator assign special rights to users who have a specific relationship to a ticket. For example, the Owner pseudo-group might be the only one with the rights to close a ticket. Because the owner of a ticket might change over time, using this pseudo-group saves the administrator from having to write custom scrips to allow ticket resolution.