pcAnywhere

Symantec Corporation

There are a number of solutions to access a remote computer, but we have had excellent success with pcAnywhere. We have used this to talk a client through a problem, demonstrate how to use a feature, and debug crashes and data problems. It is a reliable solution over the Internet via high-speed lines as well as dialup direct to the modem on the computer and through the Internet. The file transfer mechanism is very handy for files too big to e-mail and when clients are not technically savvy enough to e-mail the files. More information is available at www.symantec.com . The tool can be downloaded from this site and is US$200.