Index_O

O

Object Modeling Technique (OMT), 138

objects, 138

observation, as data collection tool, 65 “66

on-site customers, 19, 21

open -source software, 246

outsourcing

Capability Maturity Model (CMM) and, 49 “50

virtual teams and, 38 “39, 48 “49

overtime, 228 “29, 271