This clear-cut text cuts through the fluff of conventional Six Sigma jargon and provides the reader with a solid understanding of what defines a Six Sigma initiative and what is expected from the organization, management, and customer.
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Table of Contents
Six Sigma Fundamentals—A Complete Guide to the System, Methods and Tools
Common Abbreviations Used in Six Sigma
Preface
Introduction
Chapter 1
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Overview of Six Sigma
Chapter 2
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Customer Satisfaction
Chapter 3
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The Six Sigma DMAIC Model
Chapter 4
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Common Methodologies Used in the DMAIC Model
Chapter 5
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Design for Six Sigma: The DCOV Model
Chapter 6
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Common Methodologies and Tools Used in the DCOV Model
Chapter 7
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Roles and Responsibilities
Chapter 8
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Six Sigma Applied in Non-Manufacturing
Chapter 9
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Training and Certification
Chapter 10
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Implementing Six Sigma
Appendix A
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Core Competencies for the Six Sigma Methodology
Appendix B
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Traditional Sigma (Abridged) Conversion Table
Appendix C
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The Process of QFD
Appendix D
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Example of using the Quality Charts in the QFD Process for Each of the Stages