Troubleshooting

The Digital Camera Is Not Recognized by Image Capture

When I connect a digital camera to my Mac, Image Capture doesn't recognize the camera, so I can't download images.

The most likely cause of this is that Mac OS X does not support the camera you are using, probably because your camera does not use PTP. In this case, you can try to obtain Mac OS Xcompatible software for your camera and use that to download images. You will probably have to use software that came with the camera to download its images to your Mac.

In rare cases, a cable or hardware problem might exist. Use the Apple System Profiler to ensure that your Mac is capable of communicating with the camera.

To learn about the System Profiler, p. 1050.