Chapter 7. Troubleshooting

• In this chapter, you learn what to do when you are:

• UNABLE TO CONNECT TO THE SKYPE NETWORK

• EXPERIENCING ECHOES, CALL FAILURES, AND SKYPEOUT PROBLEMS

• HAVING TROUBLE HEARING (OR OTHERS CAN'T HEAR YOU)

• EXPERIENCING OTHER PROBLEMS, SUCH AS SLOW FILE TRANSFERS OR CPU OVERLOAD

This chapter covers procedures, techniques, and workarounds for dealing with the most common problems related to Skype and its operation. The chapter is for both Skype end users and system administrators (or IT personnel) who are still having problems with Skype after reading Chapter 3.

Note

For the most current and up-to-date troubleshooting information, refer to the Skype Help site at http://support.skype.com for links to the online knowledge base, interactive troubleshooter, user guides, and Skype Forums (http://forum.skype.com).