Chapter 7. Troubleshooting
This chapter covers procedures, techniques, and workarounds for dealing with the most common problems
For the most current and up-to-date troubleshooting information, refer to the Skype Help site at http://support.skype.com for links to the online knowledge base, interactive troubleshooter,
Unable to Connect to the Skype Network: Error 1101, 1102, or 1103
When the Skype application is unable to connect to the network, you will get error code 1101, 1102, or 1103, or the Skype application will continue to display "Connecting" in an ongoing attempt to reach the Internet.
This can happen for several reasons. At home, this typically happens as the result of how a software firewall or router is configured. At work or school, this typically happens as the result of how a hardware firewall or proxy server is configured. In both cases, it can happen as the result of how Microsoft Windows' Data Execution Prevention (DEP) is configured.
Trouble Connecting at Home
If you're having trouble connecting to the Skype network at home, the first thing to do is determine whether you have a live connection to the Internet. To do this, try checking your e-mail or pointing your Web browser to a Web page that you know changes frequently, such as Yahoo! or Google News.
If you have a connection to the Internet,
If the problem doesn't appear to be a software firewall, and you are using a router or wireless access point, try restarting or rebooting your router. To reboot a router, follow these steps:
If you don't have a router, and you are still having problems, log on to http://forum.skype.com, and search for assistance. You can also check the online troubleshooter and
As a last resort, you can submit a support request outlining the steps you've taken to solve the problem thus far. Be sure to provide a detailed description of your computer configuration, including hardware, operating system, and a list of the programs you are running while trying to use Skype.
Trouble Connecting at Work or School
If you're having trouble connecting to the Skype network from work or school, contact your system administrator to get help or find out whether Skype is allowed on the network. Some system administrators block peer-to-peer (P2P) programs like Skype to prevent file sharing. If your system administrator has questions about proper network configuration for Skype, refer him to the configuration instructions in Appendix C.
Microsoft Windows DEP
Microsoft Windows XP (Service Pack 2) and Windows 2000 Server have a configuration option that
To reconfigure DEP to allow Skype to run, follow these steps: