2.5 Privacy plans are in place, and training keeps pace

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Respondents were also asked if their organizations had a privacy policy to protect the personal data of customers in place. Remarkably, 81 percent reported that there was a plan in place, while 7 percent reported that a privacy plan was being developed. Another 7 percent reported there was not a privacy plan in place, and 5 percent did not know the status of the plan. Table 2.8 shows the reported status of customer data privacy plan training.

Table 2.8: Customer Data Privacy Plan Training Status

Status	Percent
No employees have been trained	6
Very few employees have been trained	12
Most employees have been trained	37
All employees have been trained	32
Training is being developed	1
I do not know the answer to this question	8
Other	4

In a related question, respondents were asked if their organizations had a privacy policy to protect the personal data of employees in place. While 72 percent reported that there was a privacy policy to protect personal data of employees in place, 14 percent reported that there was not a policy in place. Meanwhile, 7 percent reported that a policy was being developed, and 7 percent reported that they were uncertain as to the status of the policy. Table 2.9 shows the reported status of employee personal data protection policy training.

Table 2.9: Employee Data Protection Policy Training Status

Status	Percent
No employees have been trained	5
Very few employees have been trained	14
Most employees have been trained	35
All employees have been trained	33
Training is being developed	3
I do not know the answer to this question	8
Other	2

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