Index_K

K

Kepner-Tregoe 15, 111, 112, 113, 114

and Sun Microsystems, case study 146-54

key performance indicators (KPIs) 185, 238

Kiley, Bob 63, 69

know-how, implementation 113-14

knowledge management services 239

knowledge workers 95-96

Knox, Jim 274, 276

Kunde, J 55