JTrack system 176-77, 179, 182, 183, 186-88
Kepner-Tregoe 15, 111, 112, 113, 114
and Sun Microsystems, case study 146-54
key performance indicators (KPIs) 185, 238
Kiley, Bob 63, 69
know-how, implementation 113-14
knowledge management services 239
knowledge workers 95-96
Knox, Jim 274, 276
Kunde, J 55
leadership 13, 20
Livingstone, Ken 62, 68, 190, 199
local area network (LAN) 211, 250
London
bus safety 61-69
congestion charging scheme 22, 63, 175, 176, 177, 179, 190-99
London Traffic Control Centre (LTCC) 193
Loughran, Chris 194, 195
low expectations 48-49
Lucas, Jeff 216, 217
Luck, Gary 128, 133, 135-6
McKenzie, Alasdair 96
McMahon, Ray 109
McMurrugh, Mark 214, 215, 216
Management Consultancies Association (MCA)
Awards for Best Management Practice 1, 23
awards survey 7, 12, 14, 21, 82
management consulting, definition 111
management visibility 100
‘market warming' 231
Marketmax system 247, 248
Marsh 89
Martin, Rhona 44, 45
Martin, Tony 164
measurement
of
of consulting projects 32
Medicines and Healthcare products Regulatory Agency (MHRA) 219, 220
case study 222, 225-33
outsourcing deal 231-32
medicine, diagnosis 150
Melvin, Martyn 81, 82, 95, 98, 99, 100, 101
Mercer Human Resource Consulting 82
and Apache Corporation, case study 85-93
Metropolitan Police 47
case study 62-69
Transport Operational Command Unit (TOCU) 48, 51, 63-4, 67-8, 69
micropayments 118, 121-24
middle-management 13
military personnel, resettlement 103-10
Ministry of Defence 79-80, 81, 137
Career Transition Partnership (CTP) 81, 104, 106-07, 108
Career Transition Workshops 105, 108, 109
case study 103-10
Regional Resettlement Centres 104, 106, 108
Resettlement Training Centre 105
MIT 64
Monte Carlo modelling 193-94
multi-channel voting 258
multi-sourcing 178
National Intelligence Model 182
Nectar 244
Neighbourhood Renewal Unit 253, 256
case study 274-81
renewal.net portal 276-81
New York Times 120
NHS 127-8, 135, 160
Foundation Trust status 161
targets 160-61
see also Bradford Hospitals NHS Trust; Harrogate Healthcare NHS Trust; Norwich Community Hospital
North Sea oil industry 85-93
Norwich Community Hospital 112, 114
case study 127-36
patient
objectivity 157
Office of the Deputy Prime Minister 253, 278, 280
case study 258-65
e-voting initiative 254
e-voting pilot schemes 259-60
Electoral Modernization Programme 258
and local authorities 261
‘Voter Outreach' campaign 262
offshore outsourcing 10
OJEC (Official Journal of the European Communities) 230
O'Loughlin, Martin 263
Olympic Games
Athens 45
Salt Lake City 41-42, 43
security 44-45
system
online advertising 119-20
online procurement 267-73
online shopping market 117
operational improvement 111-54
Oracle Financials installation 203, 250
organizations, as portfolios 4
originality 8, 22
outsourcing 10, 16, 26, 31, 219-51
second generation 219-21
PAConsulting Group 1, 23, 31, 50, 51
and the Department of Work and Pensions, case study 70-78
and GCHQ, case study 113-14, 141-45
and the Home Office, case study 181-89
and Justice Gap Action Team 183, 185, 189
and the Medicines and Healthcare products Regulatory Agency (MHRA), case study 222, 225-33
and the Neighbourhood Renewal Unit, case study 274-81
Rapid Systems Development techniques 177, 184, 186, 187, 276
Systems Engineering methodology 113
and Transport for London, case study 61-69
and Westminster City Council, case study 25-32
Parr, T 195
partnership 4
Payment Modernization Programme 71, 73-74, 77, 78
Penna Consulting 15, 82-83
and Evotec OAI, case study 95-102
pension arrangements 88-90
PeopleMetrics 96
persistent offenders, tracking 181-89
Peters, Tom 55
see also Evotec OAI; Medicines and Healthcare products Regulatory Agency
PocketPC operating system 205
Police Information Technology Organisation (PITO) 186
Police national computer 185, 188
Policy Action Team 16 (PAT) 275
portfolio analysis 66
The Post Office 71, 74-75, 77
Price, Chris 135
private finance initiatives (PFIs) 138
problems
solving 115-16
underlying causes 112-13
process model 30
productivity 14
professional environments 101-02
project management 19, 80
Public Private Partnership (PPP) 221, 236
public sector 25, 26, 29, 30, 32, 70