e-government 26, 29
e-voting pilot schemes 259-60
‘early voting' 258
Economist 161
Edengene 1, 15, 21, 23, 24, 112, 114
and BT Business, case study 33-40
and BT Retail, case study 118-26
Electoral Modernization Programme 258
Electoral Systems & Software 258, 260
electronic trading 253-91
consultants' roles 255-56
empowerment 81, 101
Enterprise Resource Planning (ERP) systems 267, 268-69
entrepreneurial approach 37, 40, 126
EPOS (electronic point of sale) 193
Sainsbury's Supermarkets 246
ER Consultants 17
Evans, Tim 33
Evotec OAI 15, 79, 81, 82
case study 94-102
employee engagement 97-98
management visibility 100
staff turnover 94-95, 101
Exostar 266-67, 271, 272
expectations
clients' 14-17
projects that exceed 21-23
low 48-49