Chapter Checklist

To finish your job of effective involvement:

• Leave people knowing the job is completed. This frees them to get started on other work and does not keep them coming when there's little value.

• Draw together the loose ends; ensure that any handover is complete and that the work is all done.

• Leave people better prepared to be involved and involve others in the future.

• Take time out to reflect and conduct after-action reviews. This investment is what supports individual and organizational learning and helps us to be better at involving others in the future.

• Leave people wanting more. They should want to be involved again the next time you or someone else comes knocking.

• Have an inspiring celebration, acknowledge people's contributions, and say thank you.