References


References

Aadne, J. H., Krogh, G. von & Roos, J. (1996). Representationism: The traditional approach to cooperative strategies. In G. von Krogh & J. Roos (Eds.), Managing Knowledge. Perspectives on Cooperation and Competition (pp. 9-31). Thousand Oaks, CA: Sage.

Adler, A. & Henderson, A. (1994). A room of our own: Experiences from a direct office share. In B. Abelson, S. Dumais, & J. Olson (Eds.), Proceedings of CHI 94 (pp. 138-144).

Alavi, M. & Leidner, D. E. (1997). Knowledge management systems: Emerging views and practices from the field (Tech. Rep. No. 97/97/TM). Cedex, France: INSEAD.

Allee, V. (1997). The Knowledge Evolution. Expanding Organizational Intelligence. Burlington, MA: Butterworth-Heinemann.

Argyle, K. & Shields, R. (1996). Is there a body in the net? In R. Shields (Ed.), Cultures of Internet (pp. 58-69). Thousand Oaks, CA: Sage.

Barnatt, C. (1997). Challenging Reality. Chichester, UK: John Wiley & Sons.

Berg, M. (1997). Formal tools and medical practices: Getting computer-based decision techniques to work. In G.C. Bowker, S. Leigh Star, W. Turner, & L. Gasser (Eds.), Social Science, Technical Systems and Cooperative Work (pp. 301-330). New York: John Wiley & Sons.

Breslow, H. (1997). Civil society, political economy, and the Internet. In S.G. Jones (Ed.), Virtual Culture (pp. 236-257).

Bromberg, H. (1996). Are MUDs communities? Identity, belonging and consciousness in virtual worlds. In R. Shields (Ed.), Cultures of Internet (pp. 1-10). Thousand Oaks, CA: Sage.

Bruner, J. (1990). Acts of Meaning. Cambridge, MA: Harvard University Press.

Buckingham Shum, S. (1998). Negotiating the construction of organizational memories. In U.M. Borghoff & R. Pareschi (Eds.), Information Technology for Knowledge Management (pp. 55-78). Berlin: Springer. [Reprinted (1997). Negotiating the construction and reconstruction of organizational memories. Journal of Universal Computer Science, 3(8): 899-928.]

Button, G. & Sharrock, W. (1994). Occasional practices in the work of software engineers. In M. Jirotka & J.A. Goguen (Eds.), Requirements Engineering. Social and Technical Issues (pp. 217-240). New York: Academic Press.

Carroll, J., Laughton, S. & Rosson, M. (1996). Network communities. In M. Tauber (Ed.), Common Ground. Proceedings of CHI 96 (pp. 357-358). Vancouver, Canada.

Castells, M. (1996). The Rise of the Network Society. Malden, MA: Blackwell.

Chao, G. T. (1997). Organizational socialization in multinational corporations: The role of implicit learning. In C.L. Cooper & S. E. Jackson (Eds.), Creating Tomorrow's Organizations (pp. 43-57). New York: John Wiley & Sons.

Chen, L. L-J. & Gaines, B. R. (1998). Modeling and supporting virtual cooperative interaction through the World Wide Web. In S. Rafaeli, M. McLaughlin, & F. Sudweeks (Eds.), Network and Netplay (pp. 221-242). Cambridge, MA: MIT Press.

Cicourel, A. (1990). The integration of distributed knowledge in collaborative medical diagnosis. In J. Galegher, R.E. Kraut, & C. Egido (Eds.), Intellectual Teamwork. Social and Technological Foundations of Cooperative Work (pp. 221-242). Hillsdale, NJ: Lawrence Erlbaum Associates.

Clark, H. (1996). Using Language. Cambridge, MA: Cambridge University Press.

Cohen, D. (1998). Toward a knowledge context: Report on the first annual U.C. Berkeley forum on knowledge and the firm. California Management Review, 40(3): 22-39.

Cole, M. (1996). Cultural Psychology. Cambridge, MA: Belknap Press.

Conceição, P., Gibson, D. & Shariq, S. (1997). Towards a research agenda for knowledge policies and management. Journal of Knowledge Management, 1(2): 129-141.

Conkar, T. (1999). ‘CLIMATE' for multiview. Doctoral Dissertation. University of York.

Conkar, T. M. & Kimble, C. (1997). CLIMATE - Developing a framework for the requirements analysis of virtual environments. (Technical Report No. YCS 291). University of York, Department of Computer Science.

Conklin, E. J. (1996). Designing organizational memory: Preserving intellectual assets in a knowledge economy. Retrieved on March 27, 1997 at: http://www.zilker.net/business/info/pubs/desom/body.htm.

Cook, S. D. N. & Seely Brown, J. (1999). Bridging epistemologies: The generative dance between organizational knowledge and organizational knowing. Organization Science, 10(4): 381-400.

Danet, B., Ruedenberg, L. & Rosenbaum-Tamari, Y. (1998). HmmmWhere's that smoke coming from?In S. Rafaeli, M. McLaughlin, & F. Sudweeks (Eds.), Network and Netplay (pp. 41-76). Cambridge, MA: MIT Press.

Davenport, T. & Klahr, P. (1998). Managing customer support knowledge. California Management Review, 40(3): 195-208.

Davenport, T. & Prusak, L. (1998). Working Knowledge. How Organizations Manage What They Know. Cambridge, MA: Harvard Business School Press.

Dawley, D. D. & Anthony, W. P. (1998). Email use and information overload at a state agency: A qualitative case study. Paper presented at the Conference on Management and Organizational Cognition: Implications for Entrepreneurship, Decision Making and Knowledge Management, May, Stern School of Business, New York University.

Deans, P.C., Karwan, K., Goslar, M., Ricks, D. & Toyne, B. (1991). Identification of key international information systems issues in US-based multinational corporations. Journal of Management Information Systems, 7(4): 27-49.

Dearden, A. & Wright, P.C. (1997). Experiences using situated and nonsituated techniques for studying work in context. In S. Howard & G. Lindgaard (Eds.), INTERACT'97. IFIP TC13. International Conference on Human-Computer Interaction (pp. 429-436). London: Chapman Hall.

Drucker, P. (1992). The new society of organizations. Harvard Business Review, (September/October): 95-104.

Dyrkton, J. (1996). Cool runnings: The contradictions of cyberreality in Jamaica. In R. Shields (Ed.), Cultures of Internet (pp. 49-57). Thousand Oaks, CA: Sage.

Fahey, L. & Prusak, L. (1998). The eleven deadliest sins of knowledge management. California Management Review, 40(3): 265-276.

Fernback, J. (1997). The individual within the collective: Virtual ideology and the realization of collective principles. In S.G. Jones (Ed.), Virtual Culture (pp. 36-54). Thousand Oaks, CA: Sage.

Fields, R.E., Wright, P.C., Marti, P. &Palmonari, M. (1998). Air traffic control as a distributed cognitive system: A study of external representations. Proceedings of ECCE-9, the 9th European Conference on Cognitive Ergonomics (pp. 85-90). Roquencourt: EACE Press.

Finerty, T. (1997). Integrating learning and knowledge infrastructure. Journal of Knowledge Management, 1(2): 98-104.

Fish, R., Kraut, R., Root, R. & Rice, R. (1992). Evaluating video as a technology for informal communication. In P.Bauersfeld, J. Bennett, & G. Lynch (Eds.), CHI 92 Conference Proceedings (pp. 37-48). Monterey, CA.

Geus, A. de (1997). The living company. Harvard Business Review, (March/April): 51-59.

Gill, J. &Johnson, P. (1997). Research Methods for Managers. London: PCP.

Glazer, R. (1998). Measuring the knower: Towards a theory of knowledge equity. California Management Review, 40(3): 175-194.

Goguen, J. A. (1997). Toward a social, ethical theory of information. In G.C. Bowker, S. L.Star, W.Turner, & L. Gasser (Eds.), Social Science, Technical Systems and Cooperative Work: Beyond the Great Divide (pp. 27-56). Hillsdale, NJ: Lawrence Erlbaum.

Goldstein, D. (1993). Computer-based data and organizational learning: The importance of managers' stories. Journal of Organizational Computing, 3(4): 417-442.

Halverson, C. (1994). Distributed cognition as a theoretical framework for HCI: Don't throw the baby out with the bathwater – the importance of the cursor in air traffic control (Tech Rep no. 9403). University of California, San Diego, CA. Department of Cognitive Science.

Hargadon, A. B. (1998). Firms as knowledge brokers: Lessons in pursuing continuous innovation. California Management Review, 40(3): 209-227.

Hicks, M., Wright, P. & Pocock, S. (1998). A distributed cognitive perspective on civil aircraft failure management system design. In D. Harris (Ed.), Engineering Psychology and Cognitive Ergonomics (pp. 101-110). Aldershot, UK: Ashgate.

Hinds, P. & Kiesler, A. (1995, July/August). Communication across boundaries: Work structure, and use of communication technologies in a large organization. Organization Science, 6(4): 373-393.

Hollan, J. & Stornetta, S. (1992). Beyond being there. In P. Bauersfeld, J.Bennett, & G. Lynch (Eds.), CHI'92 Conference Proceedings (pp. 119-125). Monterey, CA.

Holtshouse, D. (1998). Knowledge research issues. California Management Review, 40(3): 277-280.

House, N. A. van, Butler, M. H. & Schiff, L. R. (1998). Cooperative knowledge work and practices of trust: Sharing environmental planning data sets. In CSCW'98, Proceedings of the ACM 1998 Conference on Computer-Supported Cooperative Work (pp. 335-343).

Huang, K. (1997). Capitalizing collective knowledge for winning execution and teamwork. Journal of Knowledge Management, 1(2): 149-156.

Hutchins, E. (1990). The technology of team navigation. In J.R. Galegher, R.E. Kraut, &L.Egido (Eds.), Intellectual Teamwork: Social and Technological Foundations of Co-Operative Work (pp. 191-220). Hillsdale, NJ: Lawrence Erlbaum.

Hutchins, E. (1995a). Cognition in the Wild. Cambridge, MA: MIT Press.

Hutchins, E. (1995b). How a cockpit remembers its speeds. Cognitive Science, 19: 265-288.

Hutchins, E. & Klausen, T. (1991). Distributed cognition in an airline cockpit. In Y. Engeström & D. Middleton (Eds.), Cognition and Communication at Work. Cambridge, UK: Cambridge University Press.

Interrogate the Internet. (1996). Contradictions in cyberspace: Collective response. In R. Shields (Ed.), Cultures of Internet (pp. 125-132). Thousand Oaks, CA: Sage.

Ives, B. & Jarvenpaa, S. L. (1992). Global information technology: Some lessons from practice. International Information Systems, 1(3): 1-16.

Jones, S. (1998). Media use in an electronic community. In S. Rafaeli, M. McLaughlin, & F. Sudweeks (Eds.), Network and Netplay (pp. 77-94). Cambridge, MA: MIT Press.

Jones, S. G. (1997). The Internet and its social landscape. In S.G. Jones (Ed.), Virtual Culture (pp. 7-35). Thousand Oaks, CA: Sage

Junnarkar, B. & Brown, C. (1997). Re-assessing the enabling role of information technology in KM. Journal of Knowledge Management, 1(2): 142-148.

Kaniclides, A. (1997). Critical factors in executive information systems implementation. Doctoral Dissertation. University of York.

Karimi, J. & Konsynski, B. R. (1991). Globalization and information management strategies. Journal of Management Information Systems, 7(4): 7-25.

Kidd, A. (1994). The marks are on the knowledge worker. In B. Adelson, S. Dumais, & J. Olson (Eds.), Proceedings of CHI '94 (pp. 186-191).

Kogut, B. & Zander, V. (1992). Knowledge of the firm, combinative capabilities and the replication of technology. Organization Science, 3(3): 383-397.

Kristoffersen, S. & Rodden, T. (1996). Walking the walk is doing the work — Flexible interaction management in video-supported cooperative work. In M. Tauber (Ed.), Proceedings of CHI'96 (pp. 171-172).

Krogh, G. von (1998). Care in knowledge creation. California Management Review, 40(3): 133-153.

Krogh, G. von & Roos, J. (1995). A perspective on knowledge, competence and strategy. Personnel Review, 24(3): 56-76.

Krogh, G. von & Roos, J. (1996). Introduction. In Managing Knowledge (pp. 1-8). London: Sage.

Krogh, G. von, Roos, J. & Slocum, K. (1996). An essay on corporate epistemology. In G. von Krogh & J. Roos (Eds.), Managing Knowledge. Perspectives on Cooperation and Competition (pp. 157-183). Thousand Oaks, CA: Sage.

Laudon, K. C. & Laudon, J.P. (1995). Essentials of Management Information Systems. Prentice Hall.

Lave, J. (1991). Situating learning in communities of practice. In L.B. Resnick, J. Levine, & S. D. Teasley (Eds.), Socially Shared Cognition (pp. 63-82). Washington, DC: American Psychology Association.

Lave, J. & Wenger, E. (1991). Situated Learning. Legitimate Peripheral Participation. Cambridge, UK: Cambridge University Press.

Leonard, D. & Sensiper, S. (1998). The role of tacit knowledge in group innovation. California Management Review, 40(3): 12-132.

Li, F. & Williams, H. (1999). Organizational innovations through information systems: Some lessons from geography. In L. Brooks & C. Kimble (Eds.), Information Systems – The Next Generation. Proceedings of the 4th UKAIS Conference (pp. 471-485). York, UK.

Lindstaedt, S. (1996). Towards organizational learning: Growing group memories in the workplace. In M. Tauber (Ed.), Proceedings of CHI '96 (pp. 53-54).

Lipnack, J. & Stamps, J. (1997). Virtual Teams. New York: John Wiley & Sons.

Mackay, W., Malone, T., Crowston, K., Rao, R., Rosenblitt, D. & Card, S. (1989). How do experienced information lens users use rules?In K. Bice & C. Lewis (Eds.), CHI'89 Proceedings (pp. 211-216).

Mambrey, P. & Robinson, M. (1997). Understanding the role of documents in a hierarchical flow of work. In S.C. Hayne &W. Prinz (Eds.), Group '97 Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (pp. 119-127). Phoenix, AZ.

Manville, B. & Foote, N. (1996). Harvest your workers' knowledge. Datamation, (July 6).

Martin, D., Bowers, J. & Wastell, D. (1997). The interactional affordances of technology: An ethnography of human-computer interaction in an ambulance control centre. In B. O-Connaill, H. Thimbelby, & P. Thomas (Eds.), People and Computers XII: Proceedings of HCI'97 (pp. 263-280). New York: Springer-Verlag.

McLaughlin, M. L., Osborne, K. K. & Ellison, N. B (1997). Virtual community in a telepresence environment. In S.G. Jones (Ed.), Virtual Culture (pp. 146-168). Thousand Oaks, CA: Sage.

Mitra, A. (1997). Virtual commonality: Looking for India on the Internet. In S.G. Jones (Ed.), Virtual Culture (pp. 55-79). Thousand Oaks, CA: Sage.

Nardi, B. (1993). A Small Matter of Programming. Cambridge, MA: MIT Press.

Nardi, B. & Miller, J. (1991). Twinkling lights and nested loops: Distributed problem solving and spreadsheet development. International Journal of Man-Machine Studies, 34: 161-184.

Nardi, B. & O'Day, V. L. (1999). Information Ecologies: Using Technology with Heart. Cambridge, MA: MIT Press.

Ngwenyama, O. K. &Lee, A. S. (1997). Communication richness in electronic mail: Critical social theory and the contextuality of meaning. MIS Quarterly, 21(2): 145-167.

Nonaka, I. (1991). The knowledge creating company. Harvard Businesses Review, (November/December): 96-104.

Nonaka, I. & Konno, N. (1998). The concept of "Ba": Building a foundation for knowledge creation. California Management Review, 40(3): 40-54.

O'Dell, C. & Jackson Grayson, C. (1998). If we only knew what we know: Identification and transfer of internal best practices. California Management Review, 40(3): 154-174.

O'Dell, C. & Jackson Grayson, C. (1998). If We Only Knew What We Know: Identification and Transfer of Internal Best Practices. Houston, TX: American Productivity and Quality Center.

Orr, J. (1990). Sharing knowledge, celebrating identity: War stories and community memory in a service culture. In D.S. Middleton &D. Edwards (Eds.), Collective Remembering: Memory in Society (pp. 169-189). Beverly Hills, CA: Sage.

Orr, J. (1997). Talking about Machines: An Ethnography of a Modern Job. Ithaca, NY: Cornell University Press.

Pearce, J. L. (1997). The political and economic context of organizational behavior. In C.L. Cooper &S. E. Jackson (Eds.), Creating Tomorrow's Organizations (pp. 29-41). New York: John Wiley & Sons.

Polanyi, M. (1967). The Tacit Dimension. London: Routledge and Kegan Paul.

Poltrock, S. & Engelbeck, G. (1997). Requirements for a virtual collocation environment. In S. Hayne &W.Prinz (Eds.), Group '97 Proceedings of the International ACM SIG Group Conference on Supporting Group Work "The Integration Challenge" (pp. 61-70).

Porter, D. (1997). Introduction. In D. Porter (Ed.), Internet Culture (XI-XVIII). London: Routledge.

Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. The Free Press.

Powell, W. (1998). Learning from collaboration: Knowledge and networks in the biology and pharmaceutical industries. California Management Review, 40(3): 228-240.

Rafaeli, S. & Sudweeks, F. (1998). Interactivity on the Nets. In S. Rafaeli, M. McLaughlin, & F. Sudweeks (Eds.), Network and Netplay (pp. 173-189). Cambridge, MA: MIT Press.

Rice, R.E. (1987). Computer-mediated communication and organizational innovation. Journal of Communication, 37(4): 65-94.

Rivera, K., Cooke, N. & Bauhs, J. (1996). The effects of emotional icons on remote communication. In M.Tauber (Ed.), Proceedings of CHI '96 (pp. 99-100).

Robinson, M. (1991). Electronic mail and postmodern organization. In M. Nurminen & G. Weir (Eds.), Human Jobs and Computer Interfaces. New York: Elsevier Science Publishers.

Robinson, M. (1997). As real as it getsTaming models and reconstructing procedures. In G. C. Bowker, S. L.Star, W. Turner, & L. Gasser (Eds.), Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide (pp. 257-274). Hillsdale, NJ: Lawrence Erlbaum Associates.

Robson, W. (1994). Strategic Management and Information Systems: An Integrated Approach. Pitman Publishing.

Rogers, Y. & Ellis, J. (1994). Distributed cognition: An alternative framework for analyzing and explaining collaborative working. Journal of Information Technology, 9(2): 119-128.

Roschelle, J. (1996). Designing for cognitive communication: Epistemic fidelity or mediating collaborative inquiry. In D. Day & D. Kovacs (Eds.), Computers, Communication and Mental Models (pp. 15-27). London: Taylor and Francis.

Rudy, I. A. (1996). A critical review of research on electronic mail. European Journal of Information Systems, 4: 198-213.

Rulke, D., Zaheer, S. & Anderson, M. (1998). Transactive knowledge and performance in the retail food industry. Paper presented at the Stern School of Business Conference on Managerial and Organizational Cognition, New York.

Sachs, P. (1995). Transforming work: Collaboration, learning and design. Communications of the ACM, 38(9): 36-45.

Sandusky, R. J. (1997). Infrastructure management as cooperative work: Implications for systems design. In S.C. Hayne & W. Prinz (Eds.), Proceedings of the International ACM SIG Group Conferences on Supporting Group Work (pp. 91-100).

Seely Brown, J. & Duguid, P. (1991). Organizational learning and communities of practice. Organization Science, 2(1): 40-57.

Seely Brown, J. & Duguid, P. (1996, July/August). Universities in the digital age. Change: The Magazine of Higher Learning, 28(4): 10-19.

Seely Brown, J. & Duguid, P. (1998). Organizing knowledge. California Management Review, 40(3): 90-111.

Seely Brown, J. & Solomon Gray, E. (1998). The people are the company. Fast Company. [On-line]. Available at: http://www.fastcompany.com/on-line/01/people.html. September 9, 1998.

Sellen, A. (1992). Speech patterns in video-mediated conversations. In P. Bauersfeld, J. Bennett, & G. Lynch (Eds.), CHI92 Conference Proceedings (pp. 49-59). Monterey, CA.

Shade, L. R. (1996). Is there free speech on the Net? Censorship in the global information infrastructure. In R. Shields (Ed.), Cultures of Internet (pp. 11-32). Thousand Oaks, CA: Sage.

Shields, R. (1996). Introduction: Virtual spaces, real histories and living bodies. In R. Shields (Ed.), Cultures of Internet (pp. 1-10). Thousand Oaks, CA: Sage.

Star, S. L. (1989). The structure of ill-structured solutions: Boundary objects and heterogeneous distributed problem solving. Distributed Artificial Intelligence, 2: 37-54.

Star, S. L. (1995). The politics of formal representations: Wizards, gurus, and organizational complexity. In S.L. Star (Ed.), Ecologies of Knowledge. Work and Politics in Science and Technology (pp. 88-118). Albany NY: SUNY Press.

Star, S. L. & Griesemer, J. R. (1989). Institutional ecology, "translations" and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39. Social Studies of Science, 19: 387-420.

Stewart, T. A. (1996). The invisible key to success. Fortune. [On-line]. Retrieved on April 4, 1996 at: http://pathfinder.com/@@V3AagAUAZyqOEYKS/fortune/magazine/1996.960805/edg.html.

Sumner, T., Domingue, J. & Zdrahal, Z. (1998). Enriching representations of work to support organizational learning (Tech Rep No KMI-TR-60). Knowledge Media Institute, The Open University.

Sveiby, K. (n.d.). What is Knowledge Management? Retrieved on October 10, 1996 at: http://www2.eis.net.au/~karlerik/KnowledgeManagement. html~CaptureStore Tacit. Revised version retrieved on January 21, 2003 at: http://www.sveiby.com/articles/KnowledgeManagement.html.

Symon, G., Long, K. & Ellis, J. (1996). The coordination of work activities: Cooperation and conflict in a hospital context. CSCW, 5: 1-31.

Tang, J. & Rua, M. (1994). Montage: Providing teleproximity for distributed groups. In B. Adelson, S. Dumais, & J. Olson (Eds.), Proceedings of CHI 94 (pp. 37-43).

Teece, D. J. (1998). Research directions for knowledge management. California Management Review, 40(3): 289-292.

Thu Nguyen, D. & Alexander, J. (1996). The coming of cyberspacetime and the end of the polity. In R. Shields (Ed.), Cultures of Internet (pp. 99-124). Thousand Oaks, CA: Sage.

Vasconcelos, J. (1999). The creation of collaborative knowledge towards an organizational memory: An ontological approach. Qualifying Dissertation, University of York, UK, Department of Computer Science.

Vicari, S., Krogh, G.von, Roos, J. & Mahnke, V. (1996). Knowledge creation through cooperative experimentation: In G. von Krogh & J. Roos (Eds.), Managing Knowledge. Perspectives on Cooperation and Competition (pp. 184-202). Thousand Oaks, CA: Sage.

Voiskounsky, A. E. (1998). Telelogue speech. In S. Rafaeli, M. McLaughlin, & F. Sudweeks (Eds.), Network and Netplay (pp. 27-40). Cambridge, MA: MIT Press.

Walsh, J. P. (1995). Managerial and organizational cognition: Notes from a trip down memory lane. Organization Science, 6(3): 280-321.

Watson, N. (1997). Why we argue about virtual community: A case study of the Phish. Net Fan Community. In S. G. Jones (Ed.), Virtual Culture (pp. 102-132). Thousand Oaks, CA: Sage.

Wenger, E. (1998). Communities of Practice, Learning, Meaning and Identity. Cambridge, UK: Cambridge University Press.

Wenger, E. C. & Snyder, W. M. (2000). Communities of practice: The organizational frontier. Harvard Business Review, 78 (January/February): 139-145.

Wheatley, M. J. (1992). Leadership and the New Science. San Francisco, CA: Berrett Koehler.

Wilbur, S. P. (1997). An archaeology of cyberspaces, virtuality, community, identity. In D. Porter (Ed.), Internet Culture (pp. 5-22). London: Routledge.

Williams, T. (1994). Information technology and self-managing work groups. Behaviour and Information Technology, 13(4): 268-276.

Witmer, D. F. & Katzman, S. L. (1998). Smile when you say that. In S. Rafaeli, M. McLaughlin, & F. Sudweeks (Eds.), Network and Netplay (pp. 3-11). Cambridge, MA: MIT Press.

Zhang, J. & Norman, D. A. (1994). Representations in distributed cognitive tasks. Cognitive Science, 18: 87-122.

Zickmund, S. (1997). Approaching the radical other: The discursive culture of cyberhate. In S.G. Jones (Ed.), Virtual Culture (pp. 185-205). Thousand Oaks, CA: Sage.

Zwass, V. (1992). Management Information Systems. WCB.