Appendix C. Sample Internal Support Agreement (ISA)
Appendix C. Sample Internal Support Agreement (ISA)
Root Authority
Server Availability Hours
Backups
Support Responsibility
Function of Each Server
Special Requests
Software Development: Building Reliable Systems
ISBN: 0130812463
EAN: 2147483647
EAN: 2147483647
Year: 1998
Pages: 193
Pages: 193
Authors: Marc Hamilton
- Structures, Processes and Relational Mechanisms for IT Governance
- Measuring and Managing E-Business Initiatives Through the Balanced Scorecard
- Technical Issues Related to IT Governance Tactics: Product Metrics, Measurements and Process Control
- Managing IT Functions
- Governance in IT Outsourcing Partnerships