United States
 | Sweet and Sour Grapes | 2003 | 1587620316 |
 | Game Design Theory and Practice | 2005 | 1556229127 |
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- Chapter VIII Personalization Systems and Their Deployment as Web Site Interface Design Decisions
- Chapter IX Extrinsic Plus Intrinsic Human Factors Influencing the Web Usage
- Chapter XII Web Design and E-Commerce
- Chapter XV Customer Trust in Online Commerce
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability