Training End Users and Staff

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Although we have listed training as the last task of the implement phase, it should be addressed throughout the entire implementation, if not earlier. Training, whether in the form of informal on-the-job training and knowledge transfer or formal classroom lectures, is a vital ingredient for the successful completion of a migration project and the future service levels of the environment. It should be treated with the same level of assessment and planning as the code porting or data transformation. Make sure to address the following strategic areas of learning to ensure your successful migration project:

  • Awareness. IT should prepare an awareness campaign to inform end users, executives, and technical staff about the coming migration. This is especially true if the migration employs a re-engineering strategy. The awareness campaign should start early and provide details about the goals, schedule, and training for the new environment. This awareness campaign is usually a key part of the project's risk mitigation strategy against users' resistance to change.

  • End- user training. Just as end users need to be informed about the migration process and results, they will need to be trained on any new features or changes within their application or business process. While this training is not necessarily the responsibility of the IT department, it should be part of the project plan. A migration without adequate end-user training is doomed to failure, either in its implementation or in the eyes of its users.

  • Platform training. This training takes two forms: general familiarity training for the entire IT staff and in-depth functional training for staff intimately involved with the migration. Sun's Educational Services offers a variety of this training options, some courses even specially targeted at administrators and developers migrating to competing platforms.

  • Process training. As an inevitable result of your migration, some of your internal IT processes will change. This might be in the area of monitoring, change management, or something else. Training for these changes will need to be taken care of, even if it can't be performed before the implementation phase of the project.

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Migrating to the Solaris Operating System
Migrating to the Solaris Operating System: The Discipline of UNIX-to-UNIX Migrations
ISBN: 0131502638
EAN: 2147483647
Year: 2003
Pages: 70 © 2008-2017.
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