Index_Y
Wireless Communications and Mobile Commerce
ISBN: 1591402123
EAN: 2147483647
EAN: 2147483647
Year: 2004
Pages: 139
Pages: 139
- Success Story #1 Lockheed Martin Creating a New Legacy
- Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
- Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
- Service Process Challenges
- Raising the Stakes in Service Process Improvement