Table of Contents

Voice over IP First-Step
By Kevin Wallace
...............................................
Publisher: Cisco Press
Pub Date: December 07, 2005
ISBN: 1-58720-156-9
Pages: 336

Table of Contents  | Index

		Copyright
		About the Author
		About the Technical Reviewers
		Acknowledgments
		Icons Used in This Book
		Introduction
			How This Book Is Organized
			Who Ought to Read This Book
			Stuff You'll Find in This Book
			For More Information. . .
		Chapter 1.  Touring the History Museum of Telephony
			Dissecting a Telephony Network
			The Public Switched Telephone Network: The Phone System That You Grew Up With
			Private Branch Exchanges: How Big Businesses Talk
			Key Systems: How Small Businesses Talk
			Ringing, Dial Tone, and Other Bells and Whistles
			Case Study: Your Turn to Put the Pieces in Place
			Chapter Summary
			Chapter Review Questions
		Chapter 2.  Making Waves: Turning Your Voice into 1s and 0s
			Chopping Your Voice into "Byte"-Size Pieces
			Squeezing Your Voice into a Smaller Package
			Deciding How Much Bandwidth Is Enough
			Case Study: Your Turn to Choose the Bandwidth
			Chapter Summary
			Chapter Review Questions
		Chapter 3.  Paving the Pathway to a Voice over IP Network
			Competing with the Reliability of Existing Phone Systems
			Replacing PBX Trunks: Out with the Old, In with the New
			Connecting a Router to a Phone Line
			Connecting a Router to a Digital Circuit
			Voice over IP in the Home
			Case Study: Your Turn to Put the Pieces of the Puzzle Together
			Chapter Summary
			Chapter Review Questions
		Chapter 4.  Meet the "Brain" of the Voice over IP Network
			Replacing Your Old Phone Switch with Cisco CallManager
			There Is Power in Numbers: Grouping Cisco CallManagers Together
			Designers' Challenge: Placing Cisco CallManagers in the Network
			Setting Guidelines for Who Can Make Calls
			Replacing Old Phones with IP Phones
			Selecting Features for IP Phones
			The Cone of Silence: Securing Voice
			A Picture Is Worth a Thousand Words: Adding Video to Voice Calls
			Cisco CallManager in the "Express" Lane
			Case Study: Your Turn to Do an Extreme Phone System Makeover
			Chapter Summary
			Chapter Review Questions
		Chapter 5.  Speaking the Gateways' Languages
			Gateway Protocols: The Languages of Love
			The Tried and True Language: H.323
			Cisco's Very Own: MGCP
			The New Kid on the Block: SIP
			Case Study: Your Turn to Be Trilingual
			Chapter Summary
			Chapter Review Questions
		Chapter 6.  Why Quality Matters
			Too Many Swimmers in the Bandwidth Pool
			Being Politically Incorrect: Treating Special Traffic in a Special Way
			Giving Voice Top Priority
			Feeling a Little Congested?
			Setting Speed Limits on Traffic
			Doing More with Less (Bandwidth)
			Automatically Configuring QoS with AutoQoS
			Case Study: Your Turn to Use Your New "Quality of Service" Tools
			Chapter Summary
			Chapter Review Questions
		Chapter 7.  VoIP Supporting Roles
			Leave a Message at the Beep: the Cisco Answer to Unified Messaging
			Have Your People Call My People: Creating a Conference Call
			Your Call Is Very Important to Us: The Cisco Answer to Call Centers
			Case Study: Your Turn to Pick Add-On Features
			Chapter Summary
			Review Questions
		Appendix A.  Answers to Chapter Review Questions
			Chapter 1
			Chapter 2
			Chapter 3
			Chapter 4
			Chapter 5
			Chapter 6
			Chapter 7
		Appendix B.  Next Steps: Where Do I Go From Here?
			Basic Router and Switch Configuration
			IP Telephony Certifications
		Glossary A
			A
			B
			C
			D
			E
			F
			G
			H
			I
			J
			K
			L
			M
			N
			O
			P
			Q
			R
			S
			T
			U
			V
			W
		Index