Chapter 11: Remote Desktop and Remote Assistance

Overview

Windows XP brings two new remote networking features to your environment: Remote Desktop and Remote Assistance. For the A+ technician who supports Windows XP, these tools can be a great help. How would you like to access your work computer easily from your home computer? How about remotely controlling a user’s desktop in order to fix problems, without ever leaving your desk? Both of these options are readily available in Windows XP Professional, and in this chapter we’ll take a look at these features and learn how to configure and use them. In this chapter, you’ll...