| Table of Contents |
 | Annals of Cases on Information Technology, Volume 5 |
| Preface |
| Chapter 1 | - | Assessing the Introduction of Electronic Banking in Egypt Using the Technology Acceptance Model |
| Chapter 2 | - | A Process Approach for Selecting ERP Software—The Case of Omega Airlines |
| Chapter 3 | - | The Relation Between BPR and ERP Systems— A Failed Project |
| Chapter 4 | - | Implementing a Data Mining Solution for an Automobile Insurance Company—Reconciling Theoretical Benefits with Practical Considerations |
| Chapter 5 | - | The T1-Auto Inc. Production Part Testing (PPT) Process—A Workflow Automation Success Story |
| Chapter 6 | - | Heineken USA—Reengineering Distribution with HOPS |
| Chapter 7 | - | A Dream Project Turns Nightmare—How Flawless Software Never Got Implemented |
| Chapter 8 | - | Humanware Issues In A Government Management Information Systems Implementation |
| Chapter 9 | - | The Lonely Comate—The Adoption-Failure of an Intranet-Based Consumer and Market Intelligence System |
| Chapter 10 | - | Managing Information Security on a Shoestring Budget |
| Chapter 11 | - | Large-Scale Sustainable Information Systems Development in a Developing Country—The Making of an Islamic Banking Package |
| Chapter 12 | - | Bankcard Payment System in the People's Republic of China |
| Chapter 13 | - | Student Laptop Ownership Requirement and Centralization of Information Technology Services at a Large Public University |
| Chapter 14 | - | Integration of Third-Party Applications and Web Clients by Means of an Enterprise Layer |
| Chapter 15 | - | The Impact of E-Commerce Technology on the Air Travel Industry |
| Chapter 16 | - | Information Systems Development and Business Fit in Dynamic Environments |
| Chapter 17 | - | Information Technology & FDA Compliance in the Pharmaceutical Industry |
| Chapter 18 | - | Web-Enabling for Competitive Advantage—A Case Study of Himalayan Adventures |
| Chapter 19 | - | Balancing Theoretical and Practical Goals in the Delivery of a University-Level Data Communications Program |
| Chapter 20 | - | ERP Implementation in State Government |
| Chapter 21 | - | Business Process Redesign in Travel Management in an SAP R/3 Upgrade Project—A Case Study |
| Chapter 22 | - | Globe Telecom–Succeeding in the Philippine Telecommunications Economy |
| Chapter 23 | - | Modeling Back Office Operations at Greenfield Online's Digital Consumer Store |
| Chapter 24 | - | Using Asynchronous Computer Conferencing to Support the Teaching of Computing and Ethics |
| Chapter 25 | - | Computer Service Support at Glenview Hospital |
| Chapter 26 | - | Efficient Data Management in E-Business Transactions |
| Chapter 27 | - | Rx for Integration—Lessons Learned in Health Care EAI |
| Chapter 28 | - | Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell Corporation |
| Chapter 29 | - | Systems Development by Virtual Project Teams—A Comparative Study of Four Cases |
| Chapter 30 | - | Enabling B2B Marketplaces—The Case of GE Global Exchange Services |
| Chapter 31 | - | How to Successfully Manage an IT Department Under Turbulent Conditions—A Case Study |
| Chapter 32 | - | The QUIPUDATA Case—Implementing a Quality Initiative in an IT Organization |
| Chapter 33 | - | Spreadsheets as Knowledge Documents—Knowledge Transfer for Small Business Web Site Decisions |
| Chapter 34 | - | Software Vendor's Business Model Dynamics Case—TradeSys |
| Chapter 35 | - | Application of an Object-Oriented Metasystem in University Information System Development |
| Chapter 36 | - | IS Management and Success of an Italian Fashion Shoe Company |
| Chapter 37 | - | Nationwide ICT Infrastructure Introduction and its Leverage for Overall Development |
| Index |
| List of Figures |
| List of Tables |
| List of Exhibits |
