While watching the Oscars, I used to wonder why people cannot simply say "Thanks a bunch" and let us find out who is the next lucky recipient, but after writing books, I realize how much work goes into such a production.
All books are the product of a team, of which I am just one player. I have been blessed with a dedicated and professional team. As with the other books that I have written for Cisco Press, I have come to think of the team members as friends as well as colleagues, whose humor and consideration have made this such an enjoyable project. In particular, I would like to thank John Kane, the editor-in-chief, who I continue to enjoy working with and whose friendship I value. Michelle Grandin, the acquisitions editor, provided creative solutions and endless support, understanding, and flexibility. She encouraged me during those dark moments and provided light at the end of the tunnel.
Dayna Isley, the development editor, kept me focused and taught me so much about the art of book writing, dotting my i's and crossing my t's. Patrick Kanouse, the production manager, turned the raw manuscript into the book you see before you and, where necessary, even painstakingly deciphering my scrawl.
The technical editors on this project have been quite brilliant ; to them lies the credit for the completeness and technical strength of the book. Each of the editors lent his particular skills to this project. Dave Hucaby offered amazing attention to detail and suggestions of areas requiring clarification . Tim Sammut's eagle eyes and technical expertise have kept me honest. Gert Schauwers added great value as the resident Cisco Systems expert.
I would particularly like to thank Brent Stewart, whose insights about where to add more detail or remove errors were invaluable. He provided many of the configuration examples in the book and, most importantly, laughter and friendship.
There are many people behind the scenes who go unacknowledged , but whose work is crucial to the success of such a project. Thank you to all of these unsung heroes.