Index

A

accessibility to training, 24, 117 “118, 141

account managers, 106

Adams, Abigail, on learning, 77

Adams, Douglas, on ability vs. desire to learn, 13

adult learning, 204

alignment

of culture and business, 61 “67

of values with business strategies, 32

Allen, Steve, on vendor groups, 132

Allen Communications and Strategic Interactive, 131, 132

alternative learning, 45

ambassadors, 201

American Society of Training and Development (ASTD), 41, 42

anecdotal data, 44, 147

annual goals, setting, 141 “142

assessment, organizational, see organizational assessment

assessment and modifications (Step 9), 195 “207

budget, 205 “206

checklist for, 206 “207

goals for, 195

and learning councils, 198 “202

and marketing, 203 “205

ASTD, see American Society of Training and Development