References

Akao, Yoji , and Glenn Mazur. "Using QFD to Assure QS-9000 Compliance." Proceedings of the 4^th International Symposium on QFD (Sydney, Australia: 1998).

Akao, Yoji , and H. Fujimoto. "Applying QFD in a Hospital Setting: A Study in Medical Quality." Transactions of the 6^th International Symposium on Quality Function Deployment (Novi, MI: 2000).

Akao, Yoji , and K. Inayoshi. "A Study of Service and Operational QualityAn Application of QFD in Library Services." Proceedings of the 5th International Symposium on Quality Function Deployment (August 24 and 25, 1999: Belo Horizonte, Brazil; pp. 200 and 211).

Bolt, Andrew , and Glenn Mazur. "Jurassic QFD: Integrating Service and Product Quality Function Deployment." Transactions from the Eleventh Symposium on Quality Function Deployment (Ann Arbor, MI: QFD Institute, June 1999).

Cooper, Robert G. Winning at New Products 2nd Edition (Addison-Wesley, 1993).

Deming, W. E. The New Economics 2nd Edition (MIT/CAS, 1994).

Lampa, Steve , and Glenn Mazur. "Bagel Sales Double at Host-Marriott Using Quality Function Deployment." Transactions from the Eighth Symposium on Quality Function Deployment/International Symposium on QFD '96 (Ann Arbor, MI: QFD Institute, 1996).

Mizuno, Shigeru, and Yoji Akao (Ed.). Quality Function Deployment: The Customer-Driven Approach to Quality Planning and Deployment [translated by Glenn Mazur ] (Tokyo: Asian Productivity Organization, 1994).

Rings, Cathy , Brian Barton, and Glenn Mazur. "Consumer Encounters of the Third Kind: Improving Idea Development and Concept Optimization." Transactions from the Tenth Symposium on Quality Function Deployment (Ann Arbor, MI: QFD Institute, June 1998).