14. Documentation

In many instances, licensees may want to create copies of the vendor's documentation for distribution within its own organization. Moreover, the licensee may want to create its own documentation for its personnel based on the vendor's documentation (e.g., by excerpting relevant portions from the vendor's documentation). To avoid hidden costs associated with the foregoing, the licensee should specifically request these rights from the vendor.

Example Provision:

Documentation. During the Term and at no additional charge to Customer (except applicable shipping costs), Vendor shall provide Customer with all Documentation relating to the Licensed Software. If the Documentation for the Licensed Software is revised or supplemented at any time during the Term, Vendor shall promptly deliver a copy of such revised or supplemental Documentation to Customer, at no additional cost to Customer (except applicable shipping costs). Customer may, at any time, reproduce copies of all Documentation and other materials provided by Vendor, distribute such copies to its personnel, and incorporate such copies into its own technical manuals, provided that such reproduction relates to Customer's use of the Licensed Software, and copyright notices, if any, are reproduced thereon. Vendor shall deliver to Customer one (1) electronic copy of each available, standard version of Vendor's user Documentation for each item of Licensed Software, to the extent available (the "Electronic Copy"). Customer is hereby authorized to make and use derivative works ("Derivatives") of the works contained on the Electronic Copy and to make and use physical copies of the Derivatives, and to deliver such copies only to its personnel, subject to the confidentiality provisions contained herein.