13. Training


13. Training

Licensees should not overlook the issue of training in their license negotiations. Almost every application will require training from the vendor in its use and operation. The cost of that training should be set in the negotiation of the license agreement. Since this is an additional revenue stream for the vendor, the licensee should consider locking rates for ongoing training, including training for new releases and versions of the software. Most licensees elect a "train the trainer" approach in which they send a number of personnel to the vendor for training so that they may return to the licensee's organization and train the licensee's remaining personnel. To ensure training is adequate, the vendor should be required to specifically identify the training and associated cost required to become knowledgeable in the operation of the software. To avoid hidden costs, the licensee may even go so far as to require a warranty from the vendor to the effect that the identified training will be sufficient to train a user in the operation and use of the software. In evaluating the vendor's training program, the licensee should consider requesting copies of the vendor's training materials and talk to existing vendor customers.




Software Agreements Line by Line. How to Understand & Change Software Licenses & Contracts to Fit Your Needs
Software Agreements Line by Line. How to Understand & Change Software Licenses & Contracts to Fit Your Needs
ISBN: 1587623692
EAN: N/A
Year: 2004
Pages: 56

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