In the previous section, “Getting all the equipment you need to make your dedicated circuit go,” I make a passing mention of the inside wiring controversy. This section gives you the ins and outs of dealing with your carrier over this contentious issue. In the simplest terms, inside wiring is the wiring that goes between the network interface unit (NIU) to the channel service unit (CSU).
To understand who is responsible when it comes to inside wiring, you need to understand the different
The two most important physical locations in your building (from a telecom perspective, that is) aren’t in the same place. You see, there’s something called the
which is the carrier’s initial
The MPOE is usually a phone room or utility closet where your carrier
The carrier is responsible for everything it
To give you an understanding of the significance of these facts, here’s a scenario to consider:
Your carrier wires a circuit into the
You can easily overlook all the bits and pieces of this job because it all
Remember Someone must tie into the cable in the basement and then pull the cable up to connect the other end into the phone closet for your floor in Suite 1. That someone is determined through a series of negotiations, planning, pleas, prayers, and luck. If your carrier doesn’t provide the wiring, your only option is contracting your hardware vendor to complete the connection. This isn’t undesirable; it simply makes the vendor, rather than your carrier, responsible for the wiring. Confirming with your carrier that all the wiring connections have been completed will set your mind at ease. Most of the time, wiring is completed to your phone room without any problems. The challenge arrives if your building management is difficult and isn’t working with your carrier. In this case, be prepared for weeks of negotiating the install of your circuit.
You only have three flavors of inside wiring options to choose from, depending on what your carrier either can or will provide:
Worst-case scenario — carrier wires to the MPOE only:
This is where your carrier, for one reason or another, will only install your circuit in the MPOE. The technician installs the circuit on the NIU (network inter-face unit), labels it with your
that acts as an inventory number with your carrier, or some kind of identifier, and then promptly
After the cable is run into your phone room, your hardware vendor should terminate the circuit on a phone jack (connector) of some
Tip If you already have an extended demarc in your suite, you may see other circuits listed on the hardware from other carriers. If you have an extended demarc, your hardware vendor needs to provide a small piece of cable from the extended demarc to a phone jack. Make sure the jack is also listed with the circuit ID; it connects into the NIU. Then all you need is a cable to connect from the jack to your CSU and you are ready to test.
Best-case scenario — carrier provides inside wiring to RJ-45 jack (T-1) or coax (DS-3) cable: This scenario rocks because it places the greatest responsibility for maintenance on the carrier. The only piece of cable that is under your care is the section that plugs into your CSU on your hardware side and the phone jack on the carrier side.
So many factors are involved in who does the installation of all the inside wiring, and how you’re charged for labor, materials, and maintenance. Here are a couple of reminders from the insiders:
Maybe it’s out of your hands anyway.
Some buildings have very strict rules on wiring and have set up contracts with a company that handles all inside wiring issues. Other
Consider all the costs. Inside wiring is not free and can cost more money to install. If your carrier provides the wiring, you may have to pay out twice the amount of what you would pay your hardware vendor, but then your carrier is responsible for the wiring. If your hardware vendor runs the wiring, you may pay less now, but you will definitely feel the pain later, if the vendor has to come out six months later to fix it.
Find out your carrier’s inside wiring policy.
Some carriers charge you to install it, but only claim any responsibility for maintenance if a problem occurs within 24 hours of installation. Some carriers give you free maintenance on it for 30 days. One constant in the inside wiring game is that if your carrier orders the inside wiring, it is responsible to fix it if a problem develops. They may be charging for the repair, but it’s still their responsibility to initiate trouble
Shh . . . Check the bill. All carriers have very complicated billing systems. Sometimes that can work in your favor. A carrier may very well have difficulty tracking things like inside wiring charges. Although you shouldn’t count on not getting charged, the bottom line is that the fee you were supposed to get hit with for installation or maintenance may never show up on your bill.