Calling Your Long-Distance Carrier

If you are trying to find a new solution to your telecom needs, or are working through a potential trouble issue, your long-distance carrier is a good place to start. The only time a representative from your carrier isn’t a good resource for you is when the information you seek relates strictly to your local service (if you want information about directory listings or caller ID, talk to your local carrier).

 Tip  Long-distance carriers can even handle questions that relate to your phone system. The carrier may be able to schedule some testing time by opening a tech-assist trouble ticket. The tech-assist trouble ticket enables the long-distance carrier to work directly with your hardware vendor to resolve a problem.