Foreword

---

From Global Knowledge

At Global Knowledge we strive to support the multiplicity of learning styles required by our students to achieve success as technical professionals. In this series of books, it is our intention to offer the reader a valuable tool for successful completion of the Citrix MetaFrame XP 1.0 Windows Administration Exam (Exam 220).

As the world's largest IT training company, Global Knowledge is uniquely positioned to offer these books. The expertise gained each year from providing instructor-led training to hundreds of thousands of students worldwide has been captured in book form to enhance your learning experience. We hope that the quality of these books demonstrates our commitment to your lifelong learning success. Whether you choose to learn through the written word, computer-based training, Web delivery, or instructor-led training, Global Knowledge is committed to providing you the very best in each of those categories. For those of you who know Global Knowledge, or those of you who have just found us for the first time, our goal is to be your lifelong competency partner.

Thank you for the opportunity to serve you. We look forward to serving your needs again in the future.

Warmest regards,

Duncan Anderson
President and Chief Executive Officer, Global Knowledge

The Global Knowledge Advantage

Global Knowledge has a global delivery system for its products and services. The company has 28 subsidiaries, and offers its programs through a total of 60+ locations. No other vendor can provide consistent services across a geographic area this large. Global Knowledge is the largest independent information technology education provider, offering programs on a variety of platforms. This enables our multi-platform and multi-national customers to obtain all of their programs from a single vendor. The company has developed the unique Competus^TM Framework software tool and methodology which can quickly reconfigure courseware to the proficiency level of a student on an interactive basis. Combined with self-paced and on-line programs, this technology can reduce the time required for training by prescribing content in only the deficient skills areas. The company has fully automated every aspect of the education process, from registration and follow-up, to 'just-in-time' production of courseware. Global Knowledge Network through its Enterprise Services Consultancy, can customize programs and products to suit the needs of an individual customer.

Global Knowledge Classroom Education Programs

The backbone of our delivery options is classroom-based education. Our modern, well-equipped facilities staffed with the finest instructors offer programs in a wide variety of information technology topics, many of which lead to professional certifications.

Custom Learning Solutions

This delivery option has been created for companies and governments that value customized learning solutions. For them, our consultancy-based approach of developing targeted education solutions is most effective at helping them meet specific objectives.

Self-Paced and Multimedia Products

This delivery option offers self-paced program titles in interactive CD-ROM, videotape and audio tape programs. In addition, we offer custom development of interactive multimedia courseware to customers and partners. Call us at 1-888-427-4228.

Electronic Delivery of Training

Our network-based training service delivers efficient competency-based, interactive training via the World Wide Web and organizational intranets. This leading-edge delivery option provides a custom learning path and 'just-in-time' training for maximum convenience to students.

ARG

American Research Group (ARG), a wholly-owned subsidiary of Global Knowledge, one of the largest worldwide training partners of Cisco Systems, offers a wide range of internetworking, LAN/WAN, Bay Networks, FORE Systems, IBM, and UNIX courses. ARG offers hands on network training in both instructor-led classes and self-paced PC-based training.

Global Knowledge Courses Available

Network Fundamentals

• Understanding Computer Networks

• Telecommunications Fundamentals I

• Telecommunications Fundamentals II

• Understanding Networking Fundamentals

• Implementing Computer Telephony Integration

• Introduction to Voice Over IP

• Introduction to Wide Area Networking

• Cabling Voice and Data Networks

• Introduction to LAN/WAN protocols

• Virtual Private Networks

• ATM Essentials

Network Security & Management

• Troubleshooting TCP/IP Networks

• Network Management

• Network Troubleshooting

• IP Address Management

• Network Security Administration

• Web Security

• Implementing UNIX Security

• Managing Cisco Network Security

• Windows NT 4.0 Security

IT Professional Skills

• Project Management for IT Professionals

• Advanced Project Management for IT Professionals

• Survival Skills for the New IT Manager

• Making IT Teams Work

LAN/WAN Internetworking

• Frame Relay Internetworking

• Implementing T1/T3 Services

• Understanding Digital Subscriber Line (xDSL)

• Internetworking with Routers and Switches

• Advanced Routing and Switching

• Multi-Layer Switching and Wire-Speed Routing

• Internetworking with TCP/IP

• ATM Internetworking

• OSPF Design and Configuration

• Border Gateway Protocol (BGP) Configuration

Authorized Vendor Training

Cisco Systems

• Introduction to Cisco Router Configuration

• Advanced Cisco Router Configuration

• Installation and Maintenance of Cisco Routers

• Cisco Internetwork Troubleshooting

• Cisco Internetwork Design

• Cisco Routers and LAN Switches

• Catalyst 5000 Series Configuration

• Cisco LAN Switch Configuration

• Managing Cisco Switched Internetworks

• Configuring, Monitoring, and Troubleshooting Dial-Up Services

• Cisco AS5200 Installation and Configuration

• Cisco Campus ATM Solutions

Bay Networks

• Bay Networks Accelerated Router Configuration

• Bay Networks Advanced IP Routing

• Bay Networks Hub Connectivity

• Bay Networks Accelar 1xxx Installation and Basic Configuration

• Bay Networks Centillion Switching

FORE Systems

• FORE ATM Enterprise Core Products

• FORE ATM Enterprise Edge Products

• FORE ATM Theory

• FORE LAN Certification

Operating Systems & Programming

Microsoft

• Introduction to Windows NT

• Microsoft Networking Essentials

• Windows NT 4.0 Workstation

• Windows NT 4.0 Server

• Advanced Windows NT 4.0 Server

• Windows NT Networking with TCP/IP

• Introduction to Microsoft Web Tools

• Windows NT Troubleshooting

• Windows Registry Configuration

UNIX

• UNIX Level I

• UNIX Level II

• Essentials of UNIX and NT Integration

Programming

• Introduction to JavaScript

• Java Programming

• PERL Programming

• Advanced PERL with CGI for the Web

Web Site Management & Development

• Building a Web Site

• Web Site Management and Performance

• Web Development Fundamentals

High Speed Networking

• Essentials of Wide Area Networking

• Integrating ISDN

• Fiber Optic Network Design

• Fiber Optic Network Installation

• Migrating to High Performance Ethernet

DIGITAL UNIX

• UNIX Utilities and Commands

• DIGITAL UNIX v4.0 System Administration

• DIGITAL UNIX v4.0 (TCP/IP) Network Management

• AdvFS, LSM, and RAID Configuration and Management

• DIGITAL UNIX TruCluster Software Configuration and Management

• UNIX Shell Programming Featuring Kornshell

• DIGITAL UNIX v4.0 Security Management

• DIGITAL UNIX v4.0 Performance Management

• DIGITAL UNIX v4.0 Intervals Overview

DIGITAL OpenVMS

• OpenVMS Skills for Users

• OpenVMS System and Network Node Management I

• OpenVMS System and Network Node Management II

• OpenVMS System and Network Node Management III

• OpenVMS System and Network Node Operations

• OpenVMS for Programmers

• OpenVMS System Troubleshooting for Systems Managers

• Configuring and Managing Complex VMScluster Systems

• Utilizing OpenVMS Features from C

• OpenVMS Performance Management

• Managing DEC TCP/IP Services for OpenVMS

• Programming in C

Hardware Courses

• AlphaServer 1000/1000A Installation, Configuration and Maintenance

• AlphaServer 2100 Server Maintenance

• AlphaServer 4100, Troubleshooting Techniques and Problem Solvin

---