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Data services, 125
engineer, 180
Database, normative performance, development, 151
Database software, 165
Dayton Hudson (DH) Corporation, 124
CIS Best Business Partner Award, 126
interaction. See U.S. West
Decision criteria, 75
Decision makers. See also United Parcel Service
examples, 170
understanding, 114
usage, 81
Deloitte & Touche (D&T)
interaction. See Marriott International
RFP, 180
value, delivery, 181–182
Design-and-build firms, 132–133
DH. See Dayton Hudson
Direct costs, 73
Direction, unity, 17–18
Disaster recovery services, 125
Distribution centers. See Boise Office Solutions; National Office Supplies
receiving, 139
shipping, 139
Distribution process, 142
Documents, solutions. See Reynolds & Reynolds
Dollar paybacks, 127
Drift, prevention. See Customers
D&T. See Deloitte & Touche
Dual distribution. See Boise Office Solutions
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