Index

Note: Italicized page numbers refer to illustrations, notes, and tables

A

Ability to Perform practices, 49

Accenture, 217

Acceptance criteria, 91

Acceptance thresholds, 92

Account managers, 55

Accounting, 160

Accounts payable personnel, 64

Acquisition managers, 64

Acting Phase (IDEAL model), 222

Addiction loop, 139

Adoption Difficulty rating, 161

Agendas, 13

Analysts, 63 , 65

Application Change Requests (ACRs), 86 “87

Application Report (AR), 157

Appraisal Requirements for CMMI (ARC), 84, 259 “260

Appraisals, 3; see also Standard Capability Appraisal Method for Process Improvement (SCAMPI ^SM )

baseline, 77, 82

in determining current state, 80 “81

direct and indirect evidences in, 88

Everyday, 84

knowledge and skills needed in, 112

myths and methodologies in, 257 “260

Architects, 63

Artifacts, 88, 95

Autocratic decision-making, 38