Summary

PT is an important and growing field because organizations recognize the value people provide (or can provide). There is increasing emphasis on human capital and maximizing the potential of people as a way to gain a competitive advantage. ^[2] Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance is an easy-to-read, easy-to-apply comprehensive explanation of the factors affecting workplace behavior. Using a commonsense approach and consistent structure, the book explains how to (1) diagnose workplace situations, (2) identify causes, (3) select doable, adequate interventions, (4) implement changes, and (5) evaluate results.

^[2] Edvinsson and Malone, 1997; Stewart, 1997