Index A

[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W]

Account management
       By tool vendor  
       CRM functionality  
ACD   2nd  
Alert
       As support deliverable  
       For knowledge creation  
       In sales cycle  
       Proactive for customers   2nd  
       To handle customer surveys  
       Use for training  
       Wireless  
Analysts  
Analytics   2nd   3rd   4th  
       Integration with analytics system  
API   2nd   3rd   4th  
Application programming interface  
Application software provider  
ASP
       And evaluations  
       As a cost-cutting strategy  
       Benefits  
       Cons  
       Cost  
       Definition  
       Dual model  
       Examples  
       Implementation  
       Maintenance  
       Pricing adjustments  
       Termination fee  
       Upgrades  
       Vs. package  
Audit
       During implementation  
       Of CRM tool  
       Performance  
Automatic call distributor  
Availability   2nd   3rd