Summary

You should now have a firm understanding of the touch points available to you when working with the Microsoft CRM server-side SDK. As you saw, you can create and include custom processes and logic at various points in the application, notably through the use of callouts and by extending the workflow capabilities with custom assemblies.

The Microsoft CRM API provides a clear, scalable method for accessing entities and manipulating data in the system without the need to understand the underlying mechanisms of the platform. By using these techniques, you have almost unlimited possibilities for customizing Microsoft CRM to your specific business needs.