Quality
built into product, 100
deterioration of, 27
effects on decision making, 27-30
low visibility activities, 29
time pressure and, 30
Quality assurance personnel, 72-73
Quality assurance (QA), 66-67, 68, 99-100
activities, 99-100
defined, 66
functions, 67
illustrated, 68
purpose, 99
See also Support processes
Quality-of-life indicators, 11
Quality Software Management, 172
Quantitative management, 171-202
measurement, 173-87
metrics selection, 192-201
metrics use, 187-92
overview, 171-72
summary, 201-2