Running the Successful Hi-Tech Project Office (Artech House Technology Management Library) - page 74


Index

Q

Quality

built into product, 100

deterioration of, 27

effects on decision making, 27-30

low visibility activities, 29

time pressure and, 30

Quality assurance personnel, 72-73

Quality assurance (QA), 66-67, 68, 99-100

activities, 99-100

defined, 66

functions, 67

illustrated, 68

purpose, 99

See also Support processes

Quality-of-life indicators, 11

Quality Software Management, 172

Quantitative management, 171-202

measurement, 173-87

metrics selection, 192-201

metrics use, 187-92

overview, 171-72

summary, 201-2



Index

R

Ranking projects, 157-60

R&D expenditures, 8

Reality perceptions, 214

Real options, 167-69

concept, 167

defined, 167

valuation (ROV), 144

Recovery, cost of, 138

Requirements dependency matrix, 49-50

defined, 49

functions, 49-50

illustrated, 50

Requirements management, 92-93

areas, 92

defined, 92

goals, 92-93

schema, 93

See also PO process

Resource needs forecasting, 146-51

contingency table, 151

project profiles, 146-48

steps, 149-50

Resource plan, 48, 49

defined, 48

illustrated, 49

preparation, 115

Resource-requirements map, 157

Resource scheduling, 118-20

allocation display, 119-20

defined, 118-19

performance knowledge, 119

See also Tools

Responsibility matrix, 76-79

Return on investment (ROI), 144

Revenue forecasting, 151-52

Reward structure, 206-8

pay-per-performance, 207

promotions/incentives, 206-7

reward result and, 208

Rework, 30-31

costs, 30-31

study results, 31

timing of changes relationship, 31

See also Project delay responses

Risk

assessment, 94

behavior, 225

dispersion measures and, 176

as function of technology maturity, 97

handling, 94

monitoring, 95

planning, 94

project schedule, 135

software taxonomy, 98

types, 95

Risk management process, 94-96

activities, 94-95

defined, 94

illustrated, 94

risk types, 95

Risk management tool, 121, 123

defined, 121

illustrated, 123

Rough estimates, 132-36



Index

S

Scales, 174-76

interval, 175, 176

nominal, 175

ratio, 175

Scatter plots, 177-78

answers, 177

illustrated, 178

Schedule-risk calculations, 137

Scope reductions, 39-41

prevalence of, 40

schedule changing and, 39

See also Project delay responses

S curve

defined, 185

illustrated, 185

linear forecasting error and, 186

Self-fulfilling prophecies, 22-23

Senior management, 46-47

Software Engineering Institute (SEI), 26-27

Capability Maturity Model (CMM), 27, 217-18

report on process maturity, 26

Staffing

metrics, 197-99

metrics list, 198

profiles, 199

tracking, 197

variance, 198

Statistical process control (SPC), 198

Strategic positioning dimension, 142-43

Stress, impact on performance, 29

Success

commercial probability, 144

PO development, 11-12

technical probability, 143

Support processes, 60-70

administrative support, 67

change management, 64-66

defined, 60-61

human-resources management, 70, 71

illustrated, 63

importance, 61

list of, 61-62

measurement, 63, 65

process/information systems management, 62-63, 64

procurement management, 66, 67

project accounting, 68-69

quality assurance (QA), 66-67, 68

See also PO processes



Index

T-U

Task scheduling, 118

Technical success probability, 143

Third parties, 48

Time

allocation, 37

lagging, 23

pressure, 30

reporting, 123

for training new team members, 38

Time series, 183-85

defined, 183

information, 183

S curve, 185

See also Measurement(s)

Tollgate reviews, 56-57

defined, 56-57

process, 57

process illustration, 58

See also Project life-cycle process

Tools, 111-28

action item management, 123

document management, 120-21

focus, 111

portfolio management, 115-18

project tracking, 120

resource scheduling, 118-20

risk management, 121, 123

summary, 128

task scheduling, 118

time reporting, 123

See also PO information systems

Transaction analysis, 69

Trouble reports (TRs), 187