PartIV.Planning and Implementation of Service Level Management

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Chapter 13 ROI: Making the Business Case

 

Chapter 14 Implementing Service Level Management

 

Chapter 15 Future Developments



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Practical Service Level Management. Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors: John McConnell, Eric Siegel
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