Leading Actors

In the learning history prepared on this project, none of the individual participants is identified by name, but only by title. The participants who appear in these excerpts are:

MIT Director	Faculty member and tenured professor at MIT's Sloan School of Management.
MIT Researcher	Research Associate directly involved in the special project. Previously worked for a large computer company.
MIT Project Manager	Member of the CCS staff who was project manager for the special project. Came from an industry background.
MIT Affiliates	Research scientists at MIT and professors at other universities who worked on developing the Process Handbook.
MIT Students	Graduate students at MIT's Sloan School of Management who took part in special project meetings.
PCC Consultant	Consultant responsible for establishing and managing the special project. She was based in PCC's Boston office.
PCC Adjuncts	Two consultants who were peripherally involved in the special project but closely involved with the consulting work at FinServ.
FinServ Designer	Business process analyst and designer who was actively involved with the special project at MIT. He had worked at PCC prior to joining FinServ.